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732-597-9492 Fax

 

 

Frequently Asked Questions

Questions

 

How long does it take to get a standard hood?

How long does it take to get a special order hood?

How are the hoods shipped?

Is it hard to install it myself?

What does the finish look like?

What if I don't like my hood?

Is there a guarantee/warranty?

What do I paint the hood with?

What kind of stain should I use?

What is the hood made of?

Where are the hoods made?

What is the liner made of?

What do I need to know about the exhaust fan/light inserts?

I have a wall vent in my kitchen, will these hoods work?

 

 

Answers

 

 

How long does it take to get a standard hood?

Each standard hood is shipped ground freight and arrive at your your door within 2-4 weeks from the time you place your order.

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How long does it take to get a special order hood?

Special order hoods using oak, maple or cherry will arrive at your door four to six weeks after you place your order via ground freight.

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How are the hoods shipped?

The hoods are firmly securely to a sturdy wooden frame shipping crate. They Are shipped ground freight directly to your door. See here for shipping costs.

 

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Is it hard to install this hood myself?

Since there is electrical (for power), duct work (for venting) and structural (hanging the hood to the wall), it does take some level of skill and knowledge to install a range hood and this type of job is generally beyond the capability of most home owners. We always recommend leaving the installation to a professional. However, many homeowners opt to install the hood themselves and do so successfully. If you do decide to install yourself, we suggest you check with the local building codes and get any necessary permits, and it would be a good idea to pick up a "do-it-yourself" kitchens book from a home improvement center or hardware store.

 

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What does the finish look like?

The finish has an appearance similar to an old stucco wall. It is applied rough, then smoothed down so it has some flat smooth areas and some raised areas. It is also applied heavy and dried fast so it develops small stress cracks to give it an aged look, These cracks are meant to be there and in no way hurt the durability of the finish and it will not continue to crack. See the photos page for a close-up photo of the finish.

 

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What if I don't like my hood?

Your hood can be returned as long as it has not been installed. We can not accept hoods that have been painted, cut, drilled or otherwise modified from their original appearance. The full purchase price of the hood will be refunded (sorry, but shipping charges can not be refunded).

 

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Is there a guarantee/warranty?

All hoods are guaranteed for material durability and craftsmanship. Defective hoods can be returned for exchange or money back. We carefully inspect all hoods before they leave the factory and no hood leaves if there is any sign of defect.

 

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What do I paint the hood with?

You can paint the hood with any type of Interior latex or oil based paint. You can use any soft bristle brush or 3/8 nap roller. CAREFULLY follow the directions of the paint or stain you decide to use. We can not accept returns on hoods that have been painted or stained.

 

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What kind of stain should I use?

We recommend oil based stain be applied with a soft lint free cloth or a stain brush. CAREFULLY follow the directions of the paint or stain you decide to use. We can not accept returns on hoods that have been painted or stained.

 

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What is the hood made of?

All of our hoods are made of plywood and premium hardwoods. No particle board, MDF or flake board is ever used. All joints are nailed and glued and guaranteed not to separate. The finish is similar to a stucco wall, and after it's painted will be durable and easily cleaned.

 

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Where are the hoods made?

The hoods are made in our manufacturing facility in Manchester Township, New Jersey, USA.

 

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What is the liner made of?

The liner is 22ga. Type 304 Stainless Steel with a #4 Finish. Type 304 with a #4 Finish is what is used on almost every stainless steel kitchen appliance. A #4 Finish is a brushed finish, not a shinny (mirror) finish.

 

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What di I need to know about the exhaust fan/light inserts?

We recommend an exhaust/light kit be purchased from us. We are an authorized dealer Fujioh and they have a excellent line of exhaust/light inserts. When you purchase one from us, we install it for free. If you choose to install one yourself, you can do so by cutting out the appropriate size hole in the stainless steel liner we provide with all of our hoods. The stainless steel liner in the bottom of the hood can be easily cut with tin-snips or a jig-saw (with a metal cutting blade) to accommodate many size exhaust/light inserts. The inside of the hood is hollow so ducting can be run out the back or up through the top. As always, we recommend the exhaust and any necessary electrical work be performed/installed by an experienced professional.

 

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I have a wall vent in my kitchen, will these hoods work?

As long as your existing exhaust will be covered by the hood, then it should work. However, it is important to check the size and location of the exhaust and ensure it will fall completely behind the hood. The back of the hood is one piece plywood and can accommodate a 12" hole near the bottom, a 8" hole in the middle, and a 6" hole near the top. If the hood does not fit over your wall exhaust, you will have to either move it or exhaust out out the top.

 

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DJM Industries, LLC 2008

PO Box 54

Whiting, NJ 08759

732-597-9487